Whenever you hire a thing, whether that thing is a car, power tool or a bit of exercise kit at home, there is usually a common feature of that hire; A deposit, as such, when you hire Air Fitness which comes with thousands of pounds of equipment over 2 gym spaces, you also pay a deposit. . How much is the deposit? PAYG: £20 for each booking
Voucher: £20 built into the cost of the voucher
Membership: No deposits required
We don't want to retain your deposit and we've made it very easy for you to retain it. That said, we (Air Fitness) operate a zero-tolerance policy.
Tidy kit back to where you found it
Clean all kit you used or touched (and dry them)
Leave on time (ensuring an air gap between you and the next person)
Lock the door with the key
Put the key back in the key safe
Close the gate (and shut slider) if it was closed upon arrival
Do not damage kit, facilities or property
If in the entirely avoidable event your deposit is retained either partial or in whole, you will be provided via email with clear reasons why. We will highlight to you which gym rules were broken, plus video footage containing date-time meta information and/or photographic evidence, again with meta information.
Deposit process on the Air Fitness PAYG
You pay the deposit for each booking
If you fail to follow the gym rules, your deposit is retained.
If you overstay, fail to clean, fail to tidy kit, fail to mop up your spills or fail to lock the gym upon vacating then your deposit will be retained
If you cause any damage, you will be offered an opportunity to resolve it amicably.
Deposit process on the Air Fitness Voucher
If you breach the terms of the deposit then 1 x session is deducted from the voucher
If you breach deposit terms on your last session then you lose the deposit in full
If your breach of terms involves damage or theft then your voucher will be cancelled without a refund, in addition, the deposit will be retained and you'll be offered the option of voluntarily rectifying your indiscretion within 24 hours or face legal action to recover all costs involved.
No deposit required for people on a membership plan.
If you breach gym rules, one of your 12 monthly gym hires will be deducted
If your breach of rules has resulted in material damage to the gym building, structure or kit or involves the theft and other antisocial outcomes then you'll be offered the option of voluntarily rectifying your indiscretion within 24 hours or face legal action to recover all costs involved.
Refunds not provided where you breach gym rules
Refunds not provided for partial use of your membership
Gym hire sessions do not roll over if not used
How do I become aware of the gym rules or T&C's
During your entire booking process, you're asked to read the T&C's (this page) and the Gym Rules. Here are all the times you're prompted:
The Raw Gym front page - links to T&C and Gym Rules
Air Fitness website page - T&C's and Gym Rules
While booking Air Fitness you're prompted to read Deposit T&C's and Gym Rules
Your booking confirmation email prompts you to read Deposit T&C's and Gym Rules
Your Booking reminder email prompts you to read Deposit T&C's and Gym Rules
Inside the gym, you are promoted to follow Deposit T&C's
Inside the gym, the rules are clearly displayed
You would have to consciously choose to ignore all those prompts, thus ignorance is no excuse.
How much is the deposit?
PAYG - The deposit is £20 (twenty pounds) each time you hire the gym
VOUCHER - The Deposit is £20 added to the voucher cost
MEMBERSHIP - No separate deposits required
Refunding your deposit.
PAYG - Your deposit refund is processed the same day as your workout.
PAYG - If you paid through Paypal, then funds will be available on the same day.
PAYG - If you paid by card then your deposit will be processed the same day, however, the time taken for you to receive your refunded deposit is in accordance with your card issuers T&C's.
VOUCHER - Your deposit is returned once your card expires (6 months or all sessions used).